Virtual events aren’t just a temporary fix—they’re now part of the event landscape. But let’s be honest: while virtual events offer reach, cost savings, and convenience, they lack the one thing people attend events for—real, human connection.
The reality? The future of events is in-person first, with a virtual layer for accessibility. People want to network, shake hands, and have organic conversations. No matter how many chat features or AI-powered matchmaking tools are added, meaningful networking rarely happens through a screen.
That said, virtual and hybrid formats do have their place. The key is using them strategically to enhance engagement rather than replace in-person experiences. Here’s how to make them work.
1. Virtual Should Enhance, Not Replace, In-Person Engagement
The best events use virtual elements to support and extend in-person experiences, not replace them.
✅ Use virtual tools for pre-event networking – Let attendees connect before they arrive, setting up meaningful in-person conversations in advance.
✅ Extend event reach with hybrid elements – Offer live-streaming or on-demand content for those who can’t attend, but keep the real energy focused on those in the room.
✅ Leverage virtual follow-ups – After an event, digital tools can keep conversations alive and ensure connections turn into real relationships.
💡 Pro tip: If people are choosing between an in-person or virtual ticket, in-person should always feel like the premium option—because it is.
2. Give Attendees a Reason to Stay Engaged
Virtual events fail when attendees tune out. Engagement isn’t just about flashy features; it’s about designing experiences that keep people active and involved.
✅ Shorter, more interactive sessions – Nobody wants to sit through a three-hour webinar. Keep virtual sessions concise and make Q&As a core feature.
✅ Live polls, breakout rooms, and chat features – The more ways attendees can contribute, the more engaged they’ll feel.
✅ Surprise moments – Think guest appearances, exclusive behind-the-scenes content, or interactive elements that make the experience feel fresh.
💡 Pro tip: Every 10 minutes, something should change—whether it’s a speaker, format, or activity—to hold attention.
3. Use Data to Improve Every Event
One of the biggest advantages of virtual and hybrid events? Data. Unlike in-person events where engagement is hard to measure, digital elements provide real-time insights into what’s working.
✅ Track attendee behavior – See which sessions have the highest engagement and where drop-offs occur.
✅ Monitor interaction levels – Who’s asking questions? Who’s networking? Identify your most engaged attendees.
✅ Refine content in real-time – If certain formats perform better, adapt future events accordingly.
💡 Pro tip: Post-event surveys can provide deeper insights—just keep them short and actionable.
4. The Human Factor Will Always Win
Technology is a tool, not the experience itself. People attend events for human connection. If virtual tools aren’t fostering real relationships, they’re just digital noise.
✅ Facilitate introductions, don’t automate them – AI matchmaking can help, but nothing beats a warm introduction from a real person.
✅ Prioritise conversations over content – The best sessions aren’t just lectures; they’re discussions.
✅ Make networking effortless – The more frictionless it is to meet people, the better the event experience.
💡 Pro tip: The best networking moments happen in hallways, coffee breaks, and spontaneous conversations—not in structured online breakout rooms.
Final Thoughts: The Future is In-Person (But Smarter)
The world is craving real connection again. Virtual events will remain a valuable tool for accessibility, but they should never replace the power of in-person engagement.
The future of events isn’t virtual vs. in-person—it’s about thoughtfully blending both to create seamless, engaging, and meaningful experiences. Use digital tools where they add value, but always remember: the best events are about the people, not the platform.
The real magic happens when people meet, talk, and build relationships—and no screen will ever replace that.